withdrawal pending a week at spinch — what worked for you?

Got a withdrawal at Spinch that's been pending about a week. Support keeps saying the 'finance team is reviewing it.' For people who've been here: what actually moves these along?

Polite daily nudges, and ask specifically what document or step is missing. Half the time it's a document they never actually told you they needed.

Second the daily nudge, but keep it civil. Squeaky wheel gets the grease; angry wheel goes in the slow pile.

Update: turned out they wanted a fresher bank statement. Sent it, approved the next day, money's in. The nudge works, folks.