Jackpot City withdrawal stuck - anyone else in Ontario having this?

Started by SurreySlots · Jul 1, 2026
  1. SurreySlots
    Member
    Messages
    11
    Jul 1, 2026#1

    So I've got a withdrawal at Jackpot City that's been sitting in "pending" status for way longer than usual and I'm starting to get concerned. I'm in Ontario and wondering if anyone else here has been dealing with delays lately or if it's just me?

    I've already submitted all my verification docs and those were approved ages ago. Previous withdrawals went through fine. This time it's just been stuck and support keeps telling me to wait longer without giving me any real timeline.

    Getting pretty frustrated and trying to figure out if this is a red flag or just a temporary hiccup. Here's how my experiences at different sites compare:

    Here's how they stacked up for me, best to worst:

    1. 1.Jackpot CityJackpot City
      C$1,600 Deposit Bonus + 10 Free Chances to Win C$1,000,000 Daily
      35x · C$10 · 10
    2. 2.SpinSpin
      100% Match Bonus up to C$400 (1st) + C$300 (2nd/3rd) + 10 Daily Spins
      35x · C$10
    3. 3.PlayOJOPlayOJO
      50 Free Spins No Wagering Requirements
      No wagering · C$10
    4. 4.MadCasinoMadCasino
      777% up to C$11,250
      30x · C$20 · 50
    5. 5.TenoBetTenoBet
      Slots package: 400% up to EUR 5,000 across 3 deposits (or Sports: 300% up to EUR 3,000)
      25x (slots); 15x (sports) · EUR 20
    6. 6.Kingdom CasinoKingdom Casino
      40 Free Spins on first deposit (C$1+); 100% up to $200 on second deposit (C$10+)
      200x · C$1 · 40
    7. 7.KingmakerKingmaker
      C$500 Welcome Bonus + 50 Chances to Win C$1,000,000
      35x (bonus), 40x (free spins) · C$20
    8. 8.Casino InfinityCasino Infinity
      100% up to €500 + 200 Free Spins + 10% Cashback up to €200
      35x (bonus), 40x (free spins) · €20 · 300
    9. 9.CrownplayCrownplay
      250% up to C$3,000 + 350 Free Spins + 1 Bonus Crab
      35x (bonus), 40x (free spins) · C$20 · 350
    10. 10.Lucky7evenLucky7even
      100% up to C$500 + 50 FS (1st), 50% up to C$500 + 50 FS (2nd), 75% up to C$500 + 50 FS (3rd), 100% up to C$500 + 50 FS (4th)
      35x (bonus), 40x (free spins) · C$20 · 200
  2. ToonieTrevor
    Member
    Messages
    12
    Jul 1, 2026#2

    I'm in Ontario too and just cashed out from Jackpot City like a week ago with no issues. Took the usual few days but nothing crazy. Maybe try hitting up support again and asking to escalate it? Sometimes you get a different person who's more helpful.

  3. NanaimoBarb
    Member
    Messages
    12
    Jul 1, 2026#3

    That sucks. How long has it been pending exactly? Like are we talking days or weeks? There's a difference between them doing their normal processing versus something actually being wrong.

  4. ButterTartBrenda
    Member
    Messages
    10
    Jul 1, 2026#4

    I had something similar happen at Jackpot City a few months back where one withdrawal just sat there forever. Turned out there was some issue with their payment processor or something, not actually their fault. Eventually went through but it took like a week. Was annoying but I did get paid.

  5. ZedNotZee
    Member
    Messages
    14
    Jul 1, 2026#5

    Could be an Ontario regulation thing too? I don't know the details but there's been a bunch of changes with the legal stuff there. Might be causing delays across the board.

  6. EhGambler
    Member
    Messages
    12
    Jul 1, 2026#6

    This is why I moved most of my play to Roby Casino. Got tired of waiting days for payouts when there are sites that process way faster. They've got me paid out usually within a day, sometimes even hours. Just way less stress.

  7. ByTownBettor
    Member
    Messages
    8
    Jul 1, 2026#7

    Keep documenting everything - screenshots of the pending withdrawal, copies of your support conversations, all of it. If Jackpot City doesn't sort it out soon you might need to file a complaint with the regulator. Usually doesn't come to that but good to have your evidence ready just in case.

  8. KtownKelly
    Member
    Messages
    16
    Jul 1, 2026#8

    Just curious - what withdrawal method are you using? I've noticed Interac e-Transfer seems to get hung up more often than crypto withdrawals at most sites. Last week I had a $850 withdrawal at Lucky7even that took 4 business days via e-Transfer, but when I switched to Bitcoin for my next cashout it was in my wallet in under 6 hours. Might be worth asking their support if they can switch your payment method to speed things up.

18+ — If gambling stops being fun, ConnexOntario's problem gambling helpline is free and confidential, and every province has a self-exclusion program — take a break when you need one.

Heads up: some links on this site are affiliate links, so we may earn a commission if you sign up through them — it never costs you extra.